Customer Service Testimonials

Here's what our customers say about our service . . .

Cooper Hospital

"I manage a Biomedical Engineering department in a 525 bed Level One Trauma center complete with 14 plus OR Suites. I have had all of my Shampaine 5100B units serviced over the past 6 years through MedRecon. Their service is always swift and precise; loaners are a MUST for me and have never had a problem with them. They back all their work done and honor warranties without questions. I will continue to use MedRecon and recommend them to my fellow healthcare professionals."

Gene Amodei, Biomedical Supervisor, Cooper Hospital, Camden, New Jersey

". . . MedRecon's impeccable service and professionalism makes us feel that we are not alone. Andy's (VP of Production) engineering acumen and years of technical experience is priceless. He talked a layman through diagrams and repairs from 7000 miles away! From the President to the office staff, the company has a "family" feel about it, imbued with honesty & integrity. MedRecon, Inc, in today's business world, is a real diamond!"

Dr. Eve Berman, Maui, Hawaii
Waterbury Hospital

"As a buyer for Waterbury Hospital, I have found that your company meets all of our needs and your service is above standard. This also includes all your customer service representatives. We are very pleased and hope to do more business in the near future."

Donna Dionne, Waterbury Hospital, Waterbury, Connecticut

"I have never experienced such excellent customer service. The care I received has been above and beyond what is expected of a vendor-customer relationship. I have no doubt in my mind that I will continue to receive excellent service from this company and have full faith in the quality of the products they are selling."

Anthony German, Bridgeport Surgical Center, Bridgeport, Connecticut
West Hudson Hospital

"We have been very happy with MedRecon’s service. They are very quick, both in response time and with repairs."

Dolores Hessain, West Hudson Hospital, Kearny, New Jersey
Chestnut Hill Surgery Center

"I am very happy with MedRecon. You come in routinely, you’re always there when I need you."

Beth McGeever, Chestnut Hill Surgery Center, Philadelphia, Pennsylvania
Danbury Hospital

"MedRecon’s response time is very good and they always provide me with loaner tables. I am very happy with MedRecon and would recommend them to anybody."

Leslie Moony, Danbury Hospital, Danbury, Connecticut
Long Island Jewish Medical Center

"Compared to other companies I have dealt with in the past, MedRecon is very reliable and trustworthy. Response time is good, usually within 24 hours."

Debbie Hendrickson, Long Island Jewish Medical Center, New Hyde Park, New York
Baystate Medical Center

"Prompt callbacks, reliable service, friendly service and great people!"

Jim Tucker, Clinical Engineering, Baystate Medical Center, Springfield, Massachusetts
Hospital of Saint Raphael

"Service is always prompt and complete. Follow-up on all issues is very good. I would recommend MedRecon to any operating room."

Letty Corrado, Hospital of Saint Raphael, New Haven, Connecticut

"I manage a Biomedical Engineering department in a 525 bed Level One Trauma center complete with 14 plus OR Suites. I have had all of my Shampaine 5100B units serviced over the past 6 years through MedRecon. Their service is always swift and precise; loaners are a MUST for me and have never had a problem with them. They back all their work done and honor warranties without questions. I will continue to use MedRecon and recommend them to my fellow healthcare professionals."


Gene Amodei
Biomedical Supervisor
Cooper Hospital (Camden, New Jersey)

"MedRecon’s service is definitely worth it. When [our OR table] came back, we took it apart because we wanted to see the work that was done. I’m telling you, it was new—you could see it. They even polish the steel."


Mitch Chambers
Marion General Hospital (Marion, Ohio)

"I manage a Biomedical Engineering department in a 525 bed Level One Trauma center complete with 14 plus OR Suites. I have had all of my Shampaine 5100B units serviced over the past 6 years through MedRecon. Their service is always swift and precise; loaners are a MUST for me and have never had a problem with them. They back all their work done and honor warranties without questions. I will continue to use MedRecon and recommend them to my fellow healthcare professionals."


Gene Amodei
Biomedical Supervisor
Cooper Hospital (Camden, New Jersey)

"I have never experienced such excellent customer service. The care I received has been above and beyond what is expected of a vendor-customer relationship. I have no doubt in my mind that I will continue to receive excellent service from this company and have full faith in the quality of the products they are selling."


Anthony German
Bridgeport Surgical Center (Bridgeport, Connecticut)

"The table is wonderful; it looks great and works great. We are very pleased with the work done by MedRecon. We will use your services again and recommend you."


Kimberly Brooker
RN
Plaza Surgery Center (Jacksonville, Florida)

"Just wanted you to know that we LOVE our new Urogen table! We’ve been really impressed with how well you rebuilt this table! It is literally “brand new” at a fraction of the cost! When it’s time to purchase another table, we will without a doubt be using MedRecon!"


Joel Wilder
Administrator
Physicians Ambulatory Surgery Center (Ormond Beach, Florida)

"The rebuild that you performed on our delivery room tables was excellent. The doctors and staff were very well pleased. It has been over one year since they were rebuilt and we have had no service calls on these units. Keep up the good work."


Neal Zabkar
Harlan Appalachian Regional Hospital (Harlan, Kentucky)

"MedRecon provided quality service at a reasonable price with good turnaround time. The follow-up calls after the tables had been returned was a plus."


Paul Little
McGuire V.A. Medical Center (Richmond, Virginia)

"It has been 4 years since placing our first order for a remanufactured O.R. table. Due to that success, we had 3 additional tables remanufactured. MedRecon caught problems and potential hazards that other companies missed. We have been completely satisfied with the workmanship. The entire staff at MedRecon is knowledgeable, helpful and professional at all times. We will continue using MedRecon in the future."


Alison Ricco
Chestnut Hill Hospital (Philadelphia, Pennsylvania)

"Complete service that is what was provided to us. From the rebuilding of OR tables to complete Tech support. They really stand behind what they do. They have a better warranty than the manufacturer!"


Steve Milletics
Clearfield Hospital (Clearfield, Pennsylvania)

"MedRecon provided quality service at a reasonable price with good turnaround time. The follow-up calls after the tables had been returned was a plus."


Paul Little
McGuire V.A. Medical Center (Richmond, Virginia)